Refund policy

Return & Refund Policy

We want you to be happy with your purchase from PERSONA. Please review our return policy below before making a purchase.

14-Day Return Policy

We accept return requests within 14 days after your order has been delivered.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, and free from signs of wear, stains, odors, or damage. All original tags, protective materials, accessories, and packaging must be included.

Proof of purchase or your order number may be required.

To request a return, please contact us at novasolutions77@gmail.com before sending the item back.

If your return is approved, we will provide you with return instructions and the appropriate return address. Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

Return Shipping

For returns due to a change of mind, size or color preference, or other reasons not related to an error by PERSONA, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the item was defective, damaged upon arrival, or an incorrect item was sent.

We recommend using a trackable shipping service for returns. PERSONA is not responsible for return packages lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at novasolutions77@gmail.com.

Please include your order number and clear photos of the item and packaging so we can evaluate the issue and provide an appropriate solution.

Pre-Order and Special-Order Items

Some PERSONA products may be offered on a pre-order or special-order basis. Estimated processing and delivery times will be communicated on the product page or during the ordering process.

If you wish to cancel a pre-order, please contact us as soon as possible. If the order has already entered processing or has been shipped, cancellation may no longer be possible and the standard return conditions will apply.

Any non-returnable or final-sale status will be clearly disclosed before purchase, subject to applicable consumer protection laws.

Final Sale Items

Items specifically marked Final Sale cannot be returned or exchanged, except where required by applicable law or when an item arrives damaged, defective, or incorrect.

Items sold at a discounted price are not automatically Final Sale unless the product page specifically states that they are Final Sale.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at novasolutions77@gmail.com.

Questions

For questions regarding returns, refunds, damaged items, or your order, please contact:

PERSONA
Email: novasolutions77@gmail.com